FAQs • Fridley, MN • CivicEngage

Is this a robocall phone scam?: No. The resident survey is administered over the telephone by trained and supervised interviewers. The Morris Leatherman Company uses real people, not robocalls, and the interviewers identify themselves as being with The Morris Leatherman Company and retained by the City of Fridley to complete the random sampled resident survey. The interviewers do not ask for personal information, just demographic information. Demographic questions are not required to be answered by residents that are being interviewed.

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Resident Survey

1. Does the City of Fridley receive the name and phone numbers of residents who are contacted for the resident survey?: No. The Morris Leatherman Company does not ask for names of residents who are being interviewed, therefore they do not share the names of those interviewed with the City. The Morris Leatherman Company does not share with the City which phone numbers were contacted for the Resident Survey. The City of Fridley complies with the Minnesota Government Data Practices Act.

2. How are the households randomly selected?: All households have an equal chance of being selected and the adult respondent in each household is also chosen randomly. The households that are randomly sampled for the survey will be demographically representative of the community across various demographics such as age, rent vs owning a home, household income, gender, race, and city ward.

3. What happens if the first 400 households don’t respond to the resident survey?: Telephone numbers are tried at least six times during a one-week period and an additional six time the second week before another household is substituted for the original selection. Results are based upon a pre-set number of completed interviews, which for the City of Fridley is 400 completed household interviews.

4. Is this a robocall phone scam?: No. The resident survey is administered over the telephone by trained and supervised interviewers. The Morris Leatherman Company uses real people, not robocalls, and the interviewers identify themselves as being with The Morris Leatherman Company and retained by the City of Fridley to complete the random sampled resident survey. The interviewers do not ask for personal information, just demographic information. Demographic questions are not required to be answered by residents that are being interviewed.